Showing posts with label business models. Show all posts
Showing posts with label business models. Show all posts

Wednesday, June 27, 2007

Reflections on Human evolution

Nicholas Wade's piece in this weeks Science Times is titled "Humans Have Spread Globally, and Evolved Locally." (NYTimes.com, 6/26/07).

He begins:
Historians often assume that they need pay no attention to human evolution because the process ground to a halt in the distant past. That assumption is looking less and less secure in light of new findings based on decoding human DNA.

People have continued to evolve since leaving the ancestral homeland in northeastern Africa some 50,000 years ago, both through the random process known as genetic drift and through natural selection. The genome bears many fingerprints in places where natural selection has recently remolded the human clay, researchers have found, as people in the various continents adapted to new diseases, climates, diets and, perhaps, behavioral demands.
Before looking at that, we need to pause to reflect. There seem to be few topics that set off so many trip-wires and third-rail emotions as the question of evolution.

This is not surprising to me, and fits my model. I had described before what I saw as four levels of disagreement that any self-aware, self-protective, self-healing feedback loop, or "s-loop", has to deal with. These are disagreements about
  • Data
  • Mental model or frame used to make sense of data
  • Goal of all activity (often externally provided)
  • Identity (which of this stuff is "me" and which is "other"?)
The levels are successively less questioned and more strongly and emotionally defended if the survival of that level as it is currently constituted is challenged. We talked a lot about "high-reliability" systems and the realization that often the problems were not due to data being wrong, but due to the whole mental model of what is going on that the data feed being wrong. -- and how emotional people, especially superiors, can instantly be if their framework is questioned.

That much (two levels) is generally recognized. (cite - paper from MIT). Even the US Army Leadership Doctrine allows and encourages raising facts that challenge the mental model being used at headquarters, as startling as that seems, because they have realized that too many losses were occurring due to wrong mental models of the situation on the ground. But that concept has not gone gently into the night, and is widely misunderstood and resisted.

Similarly, The Toyota Way or "lean manufacturing" is designed to mercilessly force errors to be surfaced, despite human reluctance and resistance at all levels to discuss "dirty laundry" or "defects" or "errors" or "waste", from employees on the front lines to top management. Face-saving cover-up is the norm in many if not most industries, and is what Toyota has realized is the single thing that damages long-term corporate survival and prosperity the most.

Challenges to what I call the third level, or goals, are even less well tolerated by the existing order and administrative hierarchy or power elite or whatever you call it when people do it, versus machines. The system or s-loops "goal" is pretty tightly protected and defended and not changed lightly. Employees in theory Y enlightened companies can challenge the mental model, but not question the goal of the corporate entity. Military personnel can challenge the mental model, but not the goal of the military. This is becoming "sacred" turf, or, with people, tightly held turf. Again, we have an order of magnitude, or factor of ten times as much emotion raised about challenges on this level as on the second level of frameworks.

Finally, what I call the fourth level of any s-loop is "identity". Goals spring from identity, which is the hierarchical glue that plugs this s-loop into the next larger or higher s-loop that it is part of and belongs to, in several different meanings of the word "belongs to." Any s-loop will be part, at any time, of some larger s-loop. This membership defines who "we" are and what "we" stand for and defend as sacred, and defines our goals locally. It defines what is "us" and what is "not us" so we know what to defend and what to resist or, in some cases, attack.

Challenging identity is another factor of ten more emotional, and harder to do. People tend to fix and lock-down their identity, their goals, and their world-views and defend them to the death, regardless how arbitrarily and unconsciously they were inherited or selected in the first place.

And the question of "evolution" hits at that fourth level, for many people, whether religious or scientific, in equally emotional ways and triggers responses with "religious zeal" among people who define themselves as part of the "science" body and among those who define themselves as part of some "religious" body. Now we're talking "sacred", and "heresy" -- at the "burn the witch!" or "kill the heretic!" level.

Well, I find myself loving both camps, as if I had a parent who was Science and another who was Religion, who are currently "separated" and not living together, and who fight a lot lately, calling each other ugly names and throwing things. It's not pretty.

Still, it seems to me that human life on Earth is at a risky place, where we have the technology to kill ourselves off many different ways, but not the wisdom to manage that technology wisely. And, of all the issues that affect the health of the public, that seems to be central to me, and almost a core issue of what "Public Health" needs to address.

Most of those battles between groups fit into my model of "s-loops" just trying to survive, in a massively-parallel, multi-level soup. Some battles are over boring material resources, such as water, but more and more battles are being fought over the four levels of being - over differences in data, mental frameworks or paradigms, goals, and, most of all, identity.

Who are we, and what are we doing here and why? Those turn out to be questions that are ripping us apart and holding us together, and generating much of the fighting. So we cannot avoid looking at them if we're going to bring this baby through the white water and into peaceful waters beyond.

That said, I can get back to Nicholas Wade's article that triggered this reflection, namely, findings from geneticists that our DNA is continuing to evolve even today. So what? Why is this newsworthy? Is there something we can learn from this that we didn't realize before?

I think so.

First, we can see evidence that evolution represents a closed feedback process these days, perhaps more rapidly than ever before so far as human beings are concerned. Our DNA, at least our children's DNA, appears to be somewhat plastic and responsive, in very short order, to changes in the local environment. That's what Nicholas Wade says. But, we also know that much of the local environment these days is the "built environment", the context that we humans, based on our existing DNA, have constructed for each other to live in or with.

In fact, for most people, the built environment now dominates everything else. We spend far more time being "pressured" by school, jobs, corporations, laws, taxes, pollution, careers, social norms, terrorist threats, and loud stereo's than we do coping with "nature" per se. And these are all things we have built for ourselves.

We are living in our own wake, with good aspects and bad aspects. We inherit culture and high-speed Internet, but we also live in our own sewage. We live in our planet's climate, but we are now large enough to affect that climate.

The point is, it's a closed loop. Most people would agree with that. There is feedback. Again, most people would agree, leaving out those who deny that evolution has or is occurring because that violates their mental model and identity. On this point I'm going with the science, because it's overwhelming and I need conclusions that yield action plans, and because I don't believe at all that evolution in any way discounts God. If anything, it's a more impressive universe and more awe-inspiring if it's not just static, but dynamic.

Having now offended half the religious readers, let me give equal time to offending the scientists.
First, I agree with Stephen Jay Gould that evolution is multi-level, with each having an independent contribution. There are vertical feedback loops, so the "either/or" question becomes a meaningless distinction. Yes, we have genes evolving. Yes we have species evolving. Yes each has pressures at its own level that are mostly independent in the short run.

But, here I'll turn a corner and say that the evolution is of s-loops, not of DNA. And that suddenly means that "corporations" and "nations" and "religions" and "cultures" are just one more kind of life of this planet, that needs to be in the complete ecological picture.

In fact, lately, the evolution of humans seems to have taken quite a turn and is dominated by the evolution of corporations, with their typical nested-hierarchy shapes, being both DNA and more than DNA, being both many people, and more than many people.

Corporations are a new species on the evolutionary stage, and they are becoming the dominant world-reshaping species. This is a rather important observation if we're trying to make sense of what's going on and where it's headed and, if it's broken, where to fix it.

So, we don't just have species co-evolving in a tight feedback loop with DNA and genes -- that's an incomplete model. We have species co-evolving with genes co-evolving with corporations co-evolving with cultures co-evolving with religions, with each one of those providing part of the context for the next step in evolution of each other part. Each part of that equation provides part of the "evolutionary pressure" on each other part. And the parts are all connected if we stand back far enough, so that each part is providing evolutionary pressure ultimately on itself.
In parallel. Simultaneously. Irrevocably interlocked bidirectionally.

This is not a situation that can be understood without using "feedback loops", to put it mildly.

But, the big question is still to come. Are these just "feedback paths", yawn, or are some of these actually s-loops -- self-aware, self-repairing, self-defending, self-extending goal-seeking control feedback loops?

Because, the behavior is extremely different - as different as a hot, muggy, sultry summer afternoon, and one with a tornado. Same air, same moisture, same laws of physics and condensation, but one is a closed feedback loop that feeds and holds itself together, and one is not. I'm not saying that a tornado is "alive", but I am saying that a tornado is "MAWBA",
or "Might As Well Be Alive" in terms of some predictions about future behaviors that are otherwise startling and catch us off-guard.

So, I've made a model of the world that includes what we see in the microscope and what we see in the newspaper at the same time. It's a model of nested s-loops, fighting more or less blindly to survive and sustain their four-levels of being. It's a model where s-loops can merge and join forces, instead of just "winning or losing", and where a handful or a trillion s-loops can pool their identity and form a larger, multi-cellular "being" with an independent, higher-level s-loop, consciousness, awareness, self-protectiveness, etc. (for example, us.)

Again, none of this says one word either way about the existence of God or the "true nature" of what a human being is. It focuses on vertically symmetric, scale-invariant primitive building blocks of s-loops, regardless what material or non-material substrate those operate within or across. That's something that supercomputers can model relatively easily -- the kind of thing that artificial life researchers do on a daily basis, except with a different "payload" or "generating kernel" or "seed" to the process of evolution.

The one really critical new thing here is the idea that dumb feedback pathways can undergo a phase-transition and become self-sustaining, self-defending, self-aware, terra-forming active agents on their own accord, existing semi-independently of the smaller agents that make them up.
This is the observed phenomenon where, effectively, after the pixels have formed a coherent image (whatever that means), the image realizes it exists and "takes on a life of its own" and pulls up the scaffolding used to create it and now starts telling the pixels what to do in order to keep itself alive. ( or if you prefer, to keep itself sustained, or s-loopy, or soliton-izing, or some persisting verb.)

Assuming this is a scale-independent control-loop process, we don't need our microscopes to understand it. We can look out the window. We can watch people form a company, a corporation, that takes on a meta-independent life of its own, and the company can then become self-sustaining, self-repairing, have an identity and a goal and a vision, and can in fact turn on and fire the founding partners because it doesn't need them anymore. It has been born, or radiated or emitted or generated or somehow launched.

This phase-transition should be something that can be mathematically simulated, but I don't know anyone who has done that yet. (Nobel prize waiting for someone!)

If we're looking for how to stabilize or improve relationships between people, or management and labor, or government and citizens, or corporations and "competitors", or between "nation states" or between "religions", it all can be illuminated by understanding what these relatively s-loops can do in the way of "merger" that preserves core values while generating an even higher substrate or vessel in which "life of its own" can be placed by God, or emerge, or whatever it is that happens there.

Something happens there. Something important that we don't fully click to yet.

I think its the key to resolving world chaos and should be looked at more fully. IF we can solve that one, we can catalyze the process and complete the birth process for a planet-sized life-form that's trying to emerge here, held back by our own concepts of life and our role in it.

Let me be clear about one thing. This is not a "reductionist" effort to say that all life on earth is "just" a bunch of atoms or s-loops. I'm at the opposite end. But I'm the first to say that if our bodies have a substrate of atoms, then we should know something about what laws and rules constrain what you can do with atoms, because "we" have to live with gravity and physical injury due to momentum and energy and other physical stuff. Similarly, if we, human spirits, live in or on or above or attached somehow to a substrate that is, above atoms, composed of s-loops, then we would we wise to understand what physical laws constrain those as well, and understand how they can be injured, and how to repair them when they break.

That's not saying that humans are "just" atoms or humans are "just" s-loops. My whole premise is that something miraculous happens in the upward emergent phase transitions that we haven't even begun to grasp yet. Stay tuned.

As T.S. Eliot, in the Four Quartets , said
We shall not cease from exploration
And the end of our exploring
Will be to arrive where we started
And know the place for the first time.
Wade

Friday, June 01, 2007

Leadership and Social Justice


I want to suggest a model of social policies and leadership for consideration.

In this model, the social organization may be of any scale - a team, a department, a company, a nation.

This seems to me another one of those concepts that applies to many different levels of the organization of living matter in our world, from cells to our entire planet seen as one.

I'll model the social fabric as a sort of flexible "rubber sheet" with the normal state being "flat".

There are, it appears to me from observing the world, two ways that leadership, in the middle of this sheet, can operate.

( You may need to click on the picture to zoom it up to full-size to see the details. )

In one mode, which looks like the letter "W", the central leaderhship attempts to concentrate resouces centrally, pushing themselves upwards, at the expense of ever larger numbers of the people, who are consequently pushed downwards. That's illustrated in the left side of the picture.

Disparites grow, and the leadership gets higher and higher - but only measured locally with respect to the surrounding deepening poverty. As seen from outside, leadership's castle is rising in the middle of a rapidly sinking swamp. The net result from outside is that everything, including leadership, is, net, going downhill.

In the other mode, which looks like the letter "M", the opposite is true. Leadership attempts to boost the people around themselves, and encourges them to "pass it on". In fact, leadership may actually take a hit to get those around boosted to an even higher level than the central leadership, even to the point where the whole company or country is rising and the leader is falling proportionately behind them.

But, as seen from outside, the entire enterprise is rising, and even the leadership is rising.

These two policies are derived from two mental models of the role of leadership. In one, the role of the elite is to have perks and get richer than their neighbors. In the other, the role of the leader is to raise up the level of the whole enterprise, even if they themselves get a proportionately smaller "piece of the pie."

The "W" model is self-sustaining for a while, and is based on central leadership having a limited horizon and being oriented primarily in an "us" versus "them" relationship with their own people. But, because the whole enterprise is sinking ever deeper underwater, psychologicallyl and economically, sooner or later it will fail to be self-sustaining and even the illusion of prosperity in the center will vanish. Often, and I guess this is based on theories of leadership from Machiavelli and the Middle Ages in England, the central figure maintains power by keeping the underlings in constant battle with each other, so they won't "gang up" on the King.
The leader in this model is under constant strain and threat that, at any moment, if they let down their guard, the curve will "snap back" to a smooth bell-curve shape and they will be flung downards. If you glimpse in the "cockpit", it's more likely you'll see a fist fight in progress than someone actually flying the plane. An explicit goal may be "disunity" among "minorities."

The "M" model is not constrained, and can continue to grow without bounds, because every part of it is rising above the waters, and prosperity is spreading farther and farther. It requires somewhat "selfless" leadership with a broader vision of the mission, or even a selfish, but more informed view of how things play out. The leader in this model maintains power by providing prosperity that comes from all the underlings working together so that stuff actually gets done.
Explicit goals will definitely include repairing "disunity" among sub-populations and sub-cultures. The "motive power" or "secret of success" is a very low key but very constant pressure from the top (top-down) to move towards unity. Holding the stress of that shape is leadership's job that cannot be done by anyone else in the organization -- the very first component of the top-down series of descriptors has to be "unity with diversity." If the central leadership becomes tired and "lets down their guard", the worst that will happen to them is that they'll be pulled UP into the bell-shaped curve. Knowing they can do that any time they want gives them the strength to never have to utilize that option.

As with "Leading by Questions" by Marquart, the M model is actually a much easier leadership model, with far fewer threats to the palace, and much less requirement to "know everything" or otherwise attempt to justify your own existence to constant threats of people who want to switch places with you. The larger problem is succession of management and even finding or growing anyone who can and is willing to take the reins.

The trend in management literature these days is from the "W" model increasing towards the "M" model, and we hear terms like "servant manager".

We need to be careful about extrapolating upwards from local data. It may seem from the bottom rungs of a company, say, that higher and higher levels of management seem more and more remote and interested in personal profit, and therefore we should dislike "the system".
Like so many other curves, in the multiscale, multilevel life shape that we live in, what actually happens is that the curve twists and we realize that for any CEO who wants to rip-off a company, there is a higher-level investor, such as John Templeton, who prefers the company not be ripped-off, and sees their profit going down the drain if that rip-off happens. Every boss has a boss, and if you go far enough up that chain, you're back to core-values again. It's only the middle that's a mess. There is much more cause for optimism that this thing can be made to work than people think by using the wrong method of one-level world extraplation to judge a multi-level system of life.

Whatever level organization you are considering, one question that could be asked is whether the model in use locally would "make sense" or "scale up" if "everyone" used the same model. That can be a very powerful "symmetry" test, and "scalability" test. I had a roommate once (JJC) who had a test for candidate roommates - if there were two of that person, could they get alone with each other? Great test, and we can all think of people who would fail it. I believe the "M" model above is scalable and works even better if shared. I think that is not true for the "W" model, which again means it is fighting a losing battle, depleting resources to fight an even larger context in a battle that cannot be sustained forever. Far better to transition from the W model to the M model, if that can be done stably and without violence. Then, you can "lead" and say, "Hey everyone, look what we're doing that can work for you too!" A post for another day.


references
-------------------
General reading:
The Utility of Humilty, CIO Magazine, Dec 1, 2002 (on-line)

Good to Great: Why Some Companies Make the Leap...and Others Don’t ( Jim Collins, HarperCollins, 2001)

Hostmanship - a Serial Review #7 - in comparison to Servant Leadership, from the weblog Leading Questions, 4/27/2007. (accessed 6/1/07).

Hostmanship is a leadership approach that mirrors what is called servant leadership, a business leadership concept developed by the late Robert Greenleaf. His work is carried on by an organization under his name. The Greenleaf center describes servant leadership this way.

Servant-Leadership is a practical philosophy that supports people who choose to serve first, and then lead as a way of expanding service to individuals and institutions. Servant-leaders may or may not hold formal leadership positions. Servant-leadership encourages collaboration, trust, foresight, listening, and the ethical use of power and empowerment.

Here's Robert Greenleaf's own definition.

The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. He or she is sharply different from the person who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions. For such it will be a later choice to serve – after leadership is established. The leader-first and the servant-first are two extreme types. Between them there are shadings and blends that are part of the infinite variety of human nature.

The difference manifests itself in the care taken by the servant-first to make sure that other people’s highest priority needs are being served. The best test, and difficult to administer, is: do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society; will they benefit, or, at least, will they not be further deprived?”

Taken from the Servant As Leader published by Robert Greenleaf in 1970.
And, going back a little further in time than 1970,

And one of them, a lawyer, asked Him a question, testing Him.
"Teacher, which is the great commandment in the Law". And He said to him "You shall love the Lord your God with all your heart, and with all your soul, and with all your mind."
"This is the great and foremost commandment."
"And a second is like it, "You shall love your neighbor as yourself."
"On these two commandments depend the whole Law and the Prophets.

Words of Jesus from the Christian Bible, NAS, Matthew 22:35-40.

On Military leadership:

1-3: Leadership starts at the top, with the character of the leader, with your character. In order to lead others you have to make sure your own house is in order.

The U.S. Army Leadership Field Manual - (FM22-100)

Battle Tested Wisdom for

Leaders in Any Organization
Quotations from Chairman Powell - a Leadership Primer
from GovLeaders.org

Quotes on Leadership
From "motivating quotes"

Ancient Chinese Wisdom
A leader is best
When people barely know he exists.
Not so good
When people obey and acclaim him.
Worse when they despise him.
But of a good leader
Who talks little
When his work is done,
His aim fulfilled, They will say "We did it ourselves."
Lao Tse
More recent Chinese thought
Pay attention to uniting and working with comrades who differ with you.
Quotations from Chairman Mao
I apologize for not having relevant quotations from Hindu and other traditions. Please feel free to add them to the comments here. My point is that, whether ancient or modern, capitalist or communist or Christian, Jew, or Muslim - the same wisdom is found and held up for our attention. When such different groups agree on something, we should look into it if nothing else because it appears to be "common ground" that we can build some "unity" around.

Thursday, May 31, 2007

Review of Beyond Reason - by Fisher and Shapiro



Roger Fisher and Daniel Shapiro, of the Harvard Negotiation Project, and co-authors of the best-selling book Getting to Yes, have come out with a new and important book - Beyond Reason - Using Emotions as you Negotiate.

A review of the book by "Negotiator" magazine is here, which concludes:

This is one of those unusual works that is so carefully constructed and written that you may find yourself praising its common sense and nodding easily in concurrence. It may even seem that you knew it all as you read along. Perhaps, of course, you did. And yet, more likely, you will decide as this reviewer came to do that you have just read a new and valuable contribution to the literature of negotiation. It is a book to reflect upon and that belongs on every negotiator's reference shelf.

The book includes an extensive and well-chosen bibliography, a glossary and a full index which will please both practitioners and scholars.

Highly Recommended.

John Baker, Ph.D.
Editor

This book is relevant here, because the authors have enormous experience with what it takes to make successful negotiations, particularly on a global scale. So, let me move on from the review and author's words to my own discussion of how this subject is relevant

And one of the most important realizations is that humans are not machines. We are not little cognitive processors that just happen to be superimposed on top of animal bodies. Humans have a rich depth that is sloppily called "emotional", and too often treated with disdain by Science -- as if it's left over baggage from our grandparents that we wish we didn't have.
Human emotions are a "feature" not a "bug".
It seems that these "emotions" have a lot to do with social relationships, and with the establishing and maintenance of "social capital" and the fabric that underlays the rest of our lives, commerce, etc. The emotions have a lot to do with preventing (or causing) the kind of ripping apart that was described in the prior post.

Like "Religion", "Emotions" are often slammed for their visible downside, while failing to take into account their upside. Remember that the core problem I'm discussing now has to do with a very subtle, relatively distant breakdown in global coherence, but one that turns out to result in a series of "unavoidable" system errors that just keep on happening.

And, as Commerce has been increasingly noticing, if you want a productive labor force, it really helps if they are a happy labor force, and truly enjoy working together. Positive Psychology makes a tremendous impact on the bottom line, not just on "safety" or reliability or error reduction or mission completion. It also turns out to make a tremendous difference in the physiological health and mental health of the workforce. So, it cannot be left out in the hopes of having a "more efficient" company. The maximally efficient sustainable operating point for a group of people includes joyous interactions. Stripping out the emotions and the side conversations makes the output substantially worse in quality and quantity.
People are capable of working together side by side, they can enjoy doing it, and they need to be encouraged continually to do so, or the "silo" effect will dominate.
Very briefly, let's review Fisher and Shapiro's summary of "human needs" of negotiators (who we assume are already well up on Maslow's Hierarchy, breathing, healthy, fed, etc.)

The often overlooked human needs they focus on are these:
  • Express Appreciation
  • Build Affiliation
  • Respect Autonomy
  • Acknowledge Status
  • Choose a Fulfilling Role
They end with an account of using these ideas in the real world, by Jamil Mahuad, the Former President of Ecuador.

I'll end my quotes from the book with one from the very start of the book:
We cannot stop having emotions any more than we can stop having thoughts. The challenge is learning to stimulate helpful emotions in those with whom we negotiate - and in ourselves.
Again, I'll emphasize that the world we live in is multi-level, and the operational laws of levels outside our own are often very hard to see, but are every bit as important as the laws of the level we inhabit and can see so clearly. Just because something is distant from us does not make it "small". Mount Everest and the Sun are distant from us - but they are huge.

Emotional couplings can go dramatically wrong, but they can also go dramatically right. There is, in the words of Professor Kim Cameron - "Positive Deviance." We desperately need the "going right" part, because simple cognitive processes (thinking, symbol string processing) just doesn't have the oomph and motivational power to get actual hard work done in a sustainable way. Dispassionate thoughts can help us analyze situations, but are powerless to generate actual sustainable uphill driving action. For that we need emotional power and passion. Again, these are not "bugs" but "features" of the way humans and our society are designed.

The fact that emotions don't fit neatly into the cold, mechanical, "Scientific" model is an indictment of the limits of the model, not an indictment of emotions. Like Religion, Emotions deal with wavelengths and frequencies that are outside the historical Scientific linear model of "things-that-can-be neatly isolated from context and continue to operate".
Not only can they not be separated from context - they are the very stuff and substance of context.
Note that this is true on two different levels. I came to the topic on the social level, on what makes us tick, on what makes an organization capable of highly accurate, highly productive activity, day after day.

But it's true on a personal physiological level. Our brain, and neurons, are literally swimming and bathed in a different dimensional context of chemicals that form the context for our neural activity and "thinking." This context should not be seen as something that only has two states, namely working (or neutral, not interfering with thought) and broken (interacting with thought.)

Our brain is exquisitely wired for certain kinds of computations, such as "vision". Similarly, our bodies and emotions are exquisitely hard-wired for other kinds of computations involved in keeping our society functioning. Similarly, our own gut has its own neural system and pretty well runs itself, being visible only when something goes wrong - but that doesn't make it any less important to our well-being.

IN the book Social Intelligence, Daniel Goleman discusses the role of "mirror neurons", and a whole shadow array of processes that take place outside our awareness whenever two people meet or interact. (An TV interview by Nova with Goleman can be viewed here.) Here again we have a whole set of important systems that are almost invisible to our consciousness, except that they aren't invisible and are just critical to successful interactions. I'll quote from the cover of the book:
Our reactions to others and theirs on us have a far-reaching biological impact, sending out cascades of hormones that regulate everything from our hearts to our immune systems, making good relationships act like vitamins- and bad relationships like poisons. We can "catch" other people's emotions the way we catch a cold, and the consequence of isolation or relentless social stress can be life-shortening.
So, again, these are not factors that "interfere with" the management and operation of groups of people. These factors are the empowering forces that need to be orchestrated and "managed" in the best sense of that word. And, as with growing crops or healing bodies -
the natural processes do the hard stuff and the heavy lifting here, and mostly we need to just get obstacles out of the way of those natural processes.
It is like the concept that Alex Baldwin comes up with in the movie Red October, basically, "Hey. We don't need to solve this problem. We just need to realize how Captain Ramius has already solved this problem and go along with that." We don't need to create the concept of massive parallel computational power and add some "plug-in" to humans to make it work, although wireless connectivity and cell phones certainly should help -- we just need to open the floodgates and let it happen.

Actually, there is one step we could take to massively increase that effect, nationally. We could subsidize phone conversations and make them totally free. We could remove the last financial barrier to people talking to other people. Years ago, Japan basically did this, and made the cost of any phone call something like 5 cents. Of all the places where we do not want to slow things down, interpersonal communication is tops. There are billions of other places to make money, but charging people to talk to each other is the most economically damaging one I can think of. This models seriously suggests subsidizing those conversations, and not trying to profit from free Internet conversations.

Or, in our workplace design, we could be sure to include employee lounges with whiteboards, where people can mix and run into each other. One study I heard reported that something like 2/3 of the barrier-cracking solutions to problems arose "spontaneously" when people just happened to come by when others were talking about something. This was way more powerful than formal "project meetings" for solving hard problems. Removing the kitchens and lounges is not a step to improved efficiency or effectiveness, and if it appears to be so, we need to re-validate our metrics.

We have no way to predict which two people need to meet and exchange views to hold together the fabric that I showed in my last post being ripped apart. We know that we will need many such interactions, and that we need to facilitate interactions that cross gaps, cross silos, and cross social classes and not let everyone spend all day just inter-breeding mentally and psychologically. Too much inbreeding causes birth defects and production defects.

It is necessary to "stir the pot" and not let the natural forces that cause separation and clumping to "win" the day. We need to actively celebrate diversity, not "tolerate it" one day a year.
In a complete system, every part resonates to every other part. We are not sure how to "cause" that to occur, but we know a lot about ways to be sure it does not occur. One way to be sure it won't occur is to break the world into segments and not let them talk to each other socially, especially if the segments break along racial, caste, or social-status lines.

Central planning the details of human interactions won't work. Central planning and environment that will nurture human relations is critical.

Maybe, breaking the workspace up into cubicles, and putting one person per cubicle and not letting them see each other or talk to each other is not the best way to accomplish that. The human interactions being squelched are the ones that the company needs to operate. There's even death-spiral possible here, where, the more in trouble the company is, the more "management" prevents people from "wasting time" talking to each other -- which, in turn, reduces morale and efficiency even more, which makes the company more in trouble, etc.

People are an asset, but the most important part of people is not N-people taken as "individuals" but a dynamic emergent "us" that can and will show up if people with a common purpose are allowed to interact and encouraged to support each other and find corporate support for such on-going "social" interactions.

The classic concept of checking your guns and your emotions and, basically, your life at the door because we should be "professional" because this is a "work place" produces not neutrality, but a workplace that is dismally depressing and just sucks the life-force out of the employees who try to work there. Phrases like "I'm going home so I can get some work done" start sounding familiar. What those classical techniques produce, time after time, are "anti-work places" where the work cannot possibly get done and cannot possibly get done well in a sustainable fashion.

The old model, the "Theory X" model of employees, doesn't actually work in practice. We need to be looking at "Theory Y" instead, that seems to fit reality and be much more productive in both human and commercial senses. Ben-Sharar teaches Harvard's most popular course, Positive Psychology, and teaches that this is productive for everything from health care to the Israeli Army. Theory Y actually works and works way better than Theory X. That's the take home message.

We are not machines. That's the better model.

Monday, May 28, 2007

Remembering our soldiers


Countries still send their youth to fight and die, or come home injured and changed, for causes too often "long ago forgotten."

In the US, memory seems to be very short, and even the returning soldiers from last year are themselves forgotten in corners of Walter Reed, or in our homeless shelters or in cardboard boxes on the streets.

While violence and war seem to be the last resort of those incapable of any higher form of civilization, those who go are often motivated by their understanding of what will protect and serve the rest of us, and deserve our respect. That applies as well to "enemy" soldiers and injured civilians as to our own.

This is one of the most obvious "multi-level" activities of mankind, where "the Nation" is off fighting one kind of war on one level, and armies are fighting a different war on a different level, and individuals and small teams are fighting a third kind of war on a different level.

And, the "causes" of war, or intervention points to stop wars and achieve "just and enduring peace" are similarly clouded by all the factors this weblog discusses, from feedback processes to distant causality and the aggregate impact of many "small things" that we don't realize add up to a dominant force.

I'm reading a book titled "Social Injustice and Public Health", (Oxford, 2006) by Barry Levy and Victor Sidel, which is the textbook for a course I'm taking later this summer. The editors, Levy and Sidel, previously edited two other books "War and Public Health" and "Terrorism and Public Health." Their main thesis is that social injustice underlies these problems -- war, terrorism, and public health -- and that those visible downstream outcomes cannot be resolved until the underlying problem of social justice is solved.

This is similar to the central thesis of the book Peace - More than an End to War, published by the Baha'i Publishing Trust in 1986. Quoting from the forward of that book,
The Baha'i approach to the achievement of peace calls for fundamental changes in all aspects of behavior - individual, interpersonal, corporate, and international - based upon the belief that human beings have an innate capacity for harmony and cooperation,which, unfortunately, has been suppressed by religious fanaticism and the spread of divisive ideologies.

The Baha'i teachings prescribe education for world citizenship, the fostering of effective communication, and the eradication of prejudice. The advocate social reconstruction and administration based on the principle of the oneness of mankind. Each of these behavioral changes supports the others...
While there are many misguided and less noble motivations for warfare, one of the most consistent one, on all sides of any such conflict, is the belief that sacrifice and even death are worth it in the struggle to make a world safe for our children to grow up free of terror, discrimination, disease, and oppression. I suspect no nation has ever gone to war without believing that they are champions of this effort and that they are fighting some version of evil personified. Dehumanization and demonization of "the enemy" is always rampant.

Yet, 50 years later, these people like us that we had perceived as demons are often our friends and allies, and now we've shifted to perceiving other groups as demons.

Surely, our linear minds think, there is someone out there to blame for what is going wrong, and it surely couldn't be ourselves.

One of the most important lessons of "systems thinking" is explained well using a class role-playing simulation of a massive instability in the production and distribution of the alcoholic beverage beer, in MIT Professor Peter Senge's book The Fifth Discipline. Orders fluctuate wildly until companies start failing, but there is, it turns out, no one to blame. The system is to blame. The overall structure of the interactions is to blame, and, literally, every person in the system is behaving rationally and sensibly and no one intends the whole thing to go so wrong.

I can't think of anything more important for people who want to "stop war" or "end violence" to understand than that lesson. Often, no one is to blame, and everyone is to blame, for sustaining a structure that results, inevitably, inexorably, in us demonizing each other, and killing each other, instead of watching our children play soccer together.

The problem is that warfare has always been an inefficient and ineffective method of accomplishing the goal that everyone on all sides wants, ultimately, of a peaceful world with stable, thriving communities, economic prosperity, physical health, and an opportunity to move closer to nature and our particular view of God without being demonized ourselves for doing so.

We all want what our bodies and spirits are designed for and optimized for - social connectivity to each other. We want to belong, and to belong to something larger, and belong to something larger that has noble purpose and that may demand something of us but that sustains our best self in return. When that connectivity breaks down, as all the social epidemiology literature shows, when we become fragmented and disconnected, it is inevitably followed with depression, deteriorating personal physical health on many fronts, sometimes violence, and often death. We were never designed to try to face life alone, and it doesn't work well. Even the cells in our bodies, if removed from our bodies, commit suicide ("apoptosis"), apparently seeing no reason to go on.

This seems to be a deep, profound, and multi-level need, the need to belong, to reassemble all the loose parts and form a fabric, a community, a society, a culture.

One problem is that on different scales, individuals, groups, cultures, and sometimes entire nations and peoples are perceived as "not us" by other people, and efforts are made to marginalize, detach, suppress, or kill them outright - singly, in groups, or in massive genocidal wars. Needless to say, the attitude becomes mutual and self-reinforcing.

From the model I've been painting in the weblog, we may be able to view this in the framework of "regulatory feedback control systems" trying to do what they always do - namely, figure out where their own parts are, reassemble the parts, figure out what parts don't belong, get rid of those parts, and re-stabilize the whole thing in some kind of sustainable shape -- homeostasis in the case of humans, allostasis in the case of other beings or other levels of life, "system stability" in terms of large, complex computing systems and ecologies.

Now, that process is unstoppable and comes with the territory. You can't have Life without that process on every level, from sub-cellular components such as mitochondria to nations. There is nothing wrong with that design. It's a great design. It got us from a sea of hydrogen to the complex muli-leveled beings we are and the world we've built around ourselves and the natural world we've inherited, even if we seem bent on destroying as rapidly as possible.

What is killing us, and resulting in pain and violence at all levels, is not that process, but disorders of that process.

It is quite like our relationship with microscopic organisms known as bacteria. There are millions or billions of different kinds of bacteria, and for the vast majority of them we get along fine. In fact, there are some we literally could not live without, populating our intestines. Even some of the "diseases" that "we" get turn our to be the unintended side-effect of the bacteria themselves getting a disease from the much smaller viruses. We are not, or should not be, at war with bacteria. Coexistence dominates, and there are only a few places where it breaks down, and even those are malfunctions on the pathogen's end. It makes no sense for a pathogen to kill its host, and then have to go find another.

It is, on that scale, a poor business model.

Similarly, the cells of our bodies are not our enemies as humans. Occasionally, one goes crazy and starts ignoring the larger body and grows itself unboundedly, and we call that "cancer", but for the most part the health of our cells and the health of our bodies are fully compatible and, in fact, more than compatible, they are mutually supportive. It's the ultimate win-win solution.

It is, in my mind, a very similar process that we're fighting on a whole different scale with our economies and religions and armies.

Religions have disorders at the entire entity level because they can't resolve clearly what part of themselves is "them" and what part is "other", and we end up with "autoimmune disorders" where one part of the religious body turns on another part of the religious body and tries to destroy it. Sects develop and intersect warfare results. The body religious rips itself apart, to no one's benefit.

Immune systems are great, except when they go wrong. But it is not the concept of an immune system that should be discarded - it is the disorder of the immune system that needs to be repaired. You cannot make a living, sustainable anything without an immune system.

So, our attention then is turned, inevitably, onto how our social immune system makes the subtle but absolutely critical distinction between "me" and "not me", or "us" and "not us". Which thing out there should be preserve and healed, and which thing out there should be attacked and destroyed? This turns out to be a very hard question.

But, it turns out to be a very hard multi-level question, a scale-invariant question, a problem that is instanced on every single level of every living thing that ever was or will be.

In that is our hope, because, even though no one level tells us enough to "find the answer", the fact that all levels have this problem means we can pool data, trade notes, combine our insights from every level into a single master picture and then, I believe, we will be able to simply look at see what to do. It should be obvious, once we get the right viewpoint. It should be unambiguous, because it should be beautiful, simple, elegant, and have "white space" all around it. We should "resonate" with it, because it will be the answer our own body, our own psyche, our own family, our own community needs as well.

So, if we just accept the working hypothesis that "life" exists at every level, and then extend everything we know across levels, it should turn out we already know the answer. The "life sciences" should inform the "social sciences", and vice versa, because we all face the problem of supporting a multi-level mutually compatible immune system and the associated "identity" that the immune system is pledged to defend, at the price of death if necessary.

The expression of this identity at the social and national level can be perceived as "prejudice", when it attempts to divide one part of the human body from another and turns one part of our Body on another in the form of warfare or discrimination or suppression or exploitation.

Put most simply, that can't be good. It is an auto-immune disorder. It turns us on ourselves.

If our health is actually dependent on the health of the people around us and our connectivity to that, which it is, then it seems to follow that we want more of that, not less of it.

As Fisher and Shapiro note in their book Getting to Yes, after analyzing how to stop the Soviet Union and the USA from annihilating each other in a global thermonuclear war, there is a level upstream from the details of "position" where we can look at "interests" and realize that both sides, regardless how much they may hate each other at this moment, actually are made up of humans and actually have common interests - and if we can meet those human interests in some new way, the old "positions" that led to conflict can be released without struggle. The intractable simply dissolves.

This is the sort of thing that Kim Cameron experienced at the Rocky Flats nuclear waste-dump in the work I described yesterday - Making the Impossible Possible. It can work. It has worked. It does work. It will work.

We have a much larger problem than resolving the "Mideast crisis" facing us. The development of nuclear power is widely advertised as "the threat", but it is nothing compared to the threat of biological weapons, which almost any country can already develop. Unlike nukes, that at least mostly stay where they're used, aside from toxic plumes of fallout that will kill everything for the next 50,000 years -- the biological weapons can literally take on a "mind of their own" and decide that they will turn around and destroy their creators, then go on to destroy the rest of human life on the planet. That is not cool.

And, no missile defense shield or "Star Wars" project can stop such an onslaught, once it begins.
Such a thing can be launched, stupidly, by almost any two countries that decide the only way one of them can exist is to destroy the other.
The largest threat to the Homeland Security of the USA, in that light, has nothing to do with nukes or an "axis of evil", but has everything to do with any two countries or cultures or sects of a religion that get it into their heads that they should attack each other with bioweapons, which then spiral out of control around the globe.
There is only one defense for that threat to our lives and our children's lives and the entire future of the human race - and that is to tackle the disease and disorder of our collective immune system that keeps causing "some of us" to abruptly perceive "others of us" as mortal enemies that must be attacked to keep the whole body healthy and operational and to restore "homeostasis" on a larger scale.

As I say, I think we know a lot about regulatory control feedback systems, and we have an unimaginably huge computing capacity on the planet that is mostly used for video games and unused 2/3 of every day while we work or sleep. We have a global communications system with wearable camera-phones and wireless internet. Never before in history has any civilization had such powerful tools to use to tackle any social threat.

The threat is that our collective immune system, on a planetary scale, has not yet been stabilized and keeps mis-identifying parts of our own Body as "enemies" who must die.

It's an issue of who "we" are, at the core, and finding common ground with every other human on the planet -- which shouldn't be too hard in the space age, because we're all standing on the same little ball floating in a very hostile very large space out there.

Through the matter of how our individual and population healths are intertwined on a physiological and psychological and spiritual level, there is no "them" that is not, ultimately,
also "us." "Love thy neighbor as thyself" is redundant, because our neighbor turns out to be another side of ourself.

I recall the day our infant daughter Kelly saw something interesting waving in front of her face and reached out and bit down on it, as infants tend to do. The something was her own large toe.
It took about 2 seconds for this realization to work its way through the system and the shock and horror and pain to "click" and get her to stop biting her own self. Once the issue was "realized" there wasn't a problem in getting her to "disengage."

On a planetary scale we are not just "one people" but also one "meta-organism" with a life on its own level that is higher than our own, and that we share. We have a society and civilization and we have values and "epigenetic" information that was hard won that we want to pass on to our children's children.

It's time to tackle the job of healing that meta-organism's immune system, which will be reflected in the removal of "prejudice" of all types and the partitioning of the world into little subsections that think each other is some kind of enemy agent.

It's not that we shouldn't be fighting a war against bad things and evil, but that the bad thing we need to fight has to be "prejudice" and narrow-minded, short-sighted, selfishness that threatens to kill us all downstream of its own bloody in-fighting.

I think the framework I've laid out, mostly built on Baha'i and Public Health's best teachings, may be a way to approach that problem with new eyes, new tools, and new hope.

If so, maybe all the wars everyone has fought will be finally "worth it" and we can stop the rest of the wars forever, and actually heal this disorder instead of just living with it and dying from it.

Some people have found it strange that I spend a lot of time on a "public health" weblog talking about military leadership and US Army Doctrine. I don't see these as incompatible, and I want to address that question. The US Army Leadership Field Manual (FM22-100) seems to me a marvelous work, even if it now superseded by FM6-22. The description of the doctrine is of a fighting force with tremendous focus on integrity, character, humility, strength, and being a learning organization that learns from every mistake and is agile and not hung up on outdated concepts or models of the battlefield, but can quickly process new information and develop a new model of what's going on. What is not to like there? If there are problems they are from failure to live up to that standard, not from the standard.

Here's a few excerpts from that manual:

1-3: Leadership starts at the top, with the character of the leader, with your character. In order to lead others you have to make sure your own house is in order.

1-7: The example you set is just as important as the words you speak.

1-8: Purpose ... does not mean that as a leader you must explain every decision to the satisfaction of your subordinates. It does mean that you must earn their trust: they must know from experience that you care about them and would not ask them to do something - particularly something dangerous - unless there was a good reason...

1-10: Trust is a basic bond of leadership, and it must be developed over time.

1-15: People who are trained this way will accomplish the mission, even when no one is watching.

1-23: you demonstrate your character through your behavior.

1-56: Effective leaders strive to create an environment of trust and understanding that encourages their subordinates to seize the initiative and act.

1-74: The ultimate end of war, at least as America fights it, is to restore peace.

4-9: Be aware of barriers to listening. Don't form your response while the other person is still talking.

4-20: Critical Reasoning ... means looking at a problem from several points of view instead of just being satisfied with the first answer that comes to mind.

4-24: Ethical leaders do the right things for the right reasons all the time, even when no one is watching.

Such a group is not "the enemy." These aren't the words of people with an objective of hatred and destruction. These aren't the techniques of evil.

The people aren't the problem. The army is not the problem. Individual decisions are not the problem. The problem traces back, up stream, to our collective human immune system. Like Peter Senge's example, even when everyone does the right thing with the right intentions, this sucker breaks down. OK, fine, we've identified the issue, and some tools.

We owe it to everyone who fought to get us this far, preserving the values they understood our future depends on, to complete the job, repair the planet, and restore a vital peace that finally works correctly and doesn't keep veering the car off the road into the trees.

And we owe it to our veterans not to leave them homeless and abandoned. The weapons may have changed, but in a larger sense, we still need to "complete the mission" and protect our future. It's not "their war" and it's already "over here."

It is immoral and twisted to send our children to fight and die to protect some set of values that we are all not involved in protecting through our own daily lives. If these values are not a big deal, then bring the army home. If they are a big deal, why aren't the rest of us working on all the other fronts possible to resolve the conflict and all future conflicts?

"Memorial Day" 2007


Sunday, May 27, 2007

There is a way out of this mess


Executive summary - there is a way out of this mess we've gotten ourselves into. It involves using renewable spiritual power instead of oil or technlogy to power our commerce. There is substantial hard-nosed evidence that this works, economically. It should be investigated further, cause, frankly, we're dying out here.

Reflecting on "lean" process, yesterday I focused on some aspects of "pull" and how envisioning a future that benefited and inspired other people, or pulling on brotherly love in the immediate present, could lift the spirits and support whatever other secular task was being done at the time -- including producing goods and services that generated profit for a corporation or nation.

I want to extend those ideas into the question of global social and economic development, and see what in there could possibly offer relief to the economic burdens so many people are now suffering, even in rich countries such as the USA.

Along those lines, I am very explicitly stating a normative belief that corporate leaders should be looking into ways in which intangible "spiritual" changes in their workplace could substantially improve their "bottom line" financially. This is consistent with McGreggor's "Theory Y" and the idea that human beings actually like to use their muscles, both physical and mental, to accomplish useful and helpful work and do not need to be whipped or terrorized into doing so if they can simply be given the means to see how their work benefits others that they care about.

This post is a continuation of the general theme I've been following, which is my understanding of a model that is consistent with science, business, and the Baha'i approach to globalization, development, peace, unity, and "spiritual solutions to economic problems."

I also found a nice thread this morning that's relevant,

Perspective: Spirituality in Development

[Editor's note: The following is adapted from a paper, entitled "Valuing Spirituality in Development: Initial Considerations Regarding the Creation of Spiritually Based Indicators for Development," presented by the Bahá'í Faith at the World Faiths and Development Dialogue on 18-19 February 1998 in London.

Development, in the Bahá'í view, is an organic process in which "the spiritual is expressed and carried out in the material." Meaningful development requires balancing the seemingly antithetical processes of individual progress and social advancement, of globalization and decentralization, and of promoting universal standards and fostering cultural diversity. In our increasingly interdependent world, development efforts must be animated by universal values and guided by a vision of world community.

Local and national communities that prosper in such a future will do so because they acknowledge the spiritual dimension of human nature and make the moral, emotional, physical and intellectual development of the individual a central priority.

The secret, of course, is that the "gasoline" in this engine is not in the "seeing the end customer" type of "pull", but is in the profound power buried in that misused word "care." This fact seems to me self-evident with a little reflection -- it won't have any motivational power to "see" how a task will help someone else unless you care about helping that someone else. If you are indifferent to their fate, then it makes no difference to you whether you're helping or hurting them.

But, wait -- isn't this simply "exploiting" the worker's vulnerable primitive spiritual beliefs in order to make a buck? Even if it works, which it seems to, is this activity morally acceptable?

I don't believe that God or spiritual principles only exist in the twilight or dark. I think they are perfectly capable of standing on their own in the bright sunlight - and, in fact, that may be one of their signature characteristics. They can withstand scrutiny. Like the power of gravity, they work whether you believe in them or not, and whether you realize what is going on or not. These are not phantoms that vanish when the tribe's belief in them weakens.

The laws of physics and chemistry are fine with your "exploiting" them to build a gasoline powered engine and using it to power your truck. There is some human pleasure, in fact, in doing that engineering task extremely efficiently, with as little noise and waste as possible. A powered up jet turbine engine is a wonder to behold.

Similarly, I believe that the laws of spiritual development are fine with your "exploiting" them to build a powerful and profitable corporation. Just don't be stupid about it.

The key here is that, as I've pointed out numerous times in discussing feedback loops, the whole nature of causality becomes a sort of resonance state, either/or relationships become "and" relationships, and before/after relationships become phase-locked dance relationships. As Peter Senge points out in "The Fifth Discipline", it is as correct to say that the water level in the glass controls the hand on the faucet, as to say that the hand on the faucet controls the water level in the glass. In reality, the mind and vision of the person you left out of that picture entirely is what is controlling both simultaneously and equivalently.

So, while it is true that the corporation can be a turbine engine, "exploiting" spiritual power and turning it into hard cash, it is simultaneously true that optimizing this process will reshape the nature of the corporation at the same time in a way pleasing to God. It's not clear, in other words, who is being exploited and reshaped by the constant structure in place that makes this all possible. More correctly, it is clear who is being reshaped, and it is BOTH the workers and the corporation, and, indirectly, management, and indirectly again, the whole culture that builds in reliance on these spiritually-fueled corporations. God is totally neutral about the fact that the process generates cash and employment -- those are human-level variables.

The fact that a permanent developmental piece is thereby generated that takes on a life of its own in converting social needs into socially-useful solutions is fine with God and is in a very real way a multi-level process of building the material body of God on earth.

Of course, to work well, the process can't be totally hijacked in a stupid and selfish fashion by "management", killing the goose to get one golden egg. Not only do profits have to be shared with workers, but control of the production process, and ultimately, control of the goals of the corporation need to be shared with the workers, who are the experts in this new vision. Again, this is not an either/or conflict, because the constant goal of both the workers and management is to do a great job of finding social needs and meeting them efficiently and effectively, and in so doing generate sustaining cash flow to workers, management, owners, and a whole raft of neighbors who also benefit.

The more the owners can push, nudge, and help the Chief Executive Officers of the owned companies to do a good job and finding and meeting social needs efficiently, the more financial rewards they will reap so they can continue to do this. Again, if they are stupid and kill the goose to get one quarter's golden egg, this won't work. Again, it turns out that a good understanding of the principles here means that BOTH owners and management have ultimately the same goal, as do the workers - which is to make this process sustainable and effective for the long run, which is consistent with society's goals and values.

At every level, the thing that can cause this to be noisy and inefficient is an attempt to break up the development of stable, sustainable, long-term growth in order to maximize some local month's or quarter's cash flow. That is simply harmful to everyone's long-term interests, regardless how attractive it looks locally.

And, unlike the world's supplies of oil or nuclear power, tapping into the grid of spiritual power and converting it to developmental progress and cash flow is not only non-polluting, it's the opposite - it's health and benefit generating -- or it can be, if not applied stupidly and short-sightedly. As the investor John Templeton has sought to demonstrate, development of wealth and prosperity is not something that has to be inconsistent with spiritual development and family values. What is immoral and inefficient and ultimately self-destructive is the failure to understand the process fully, resulting in stupid short-sighted efforts to push the engine over the red-line, or attempts to hijack the process so that management or owners get all the profits and workers get none, or so that the corporation gets all the benefits and the customers get screwed. That kind of stupidity will self-destruct rapidly.

There can be, and is, a multi-level, win-win-win solution here, once you allow for the compounding effects of feedback loops, keep a very broad horizon, and think in terms of the multi-level "holons" that Ken Wilber is fond of - that is, entire hierarchies of live that span multiple levels of scale. But, also, the process won't work if participants insist on trying to rip off customers, or eat the seed corn and remove strength from the system. A properly tuned system will be agile and will grow at whatever rate conditions allow and it's stupid to try to drive it faster than that because of some concept that only, say, a 37% return on investment per quarter is "acceptable."

The only people who are desperate for cash in the short run are those who have done a bad job of managing what they have and are now trying to cover that up with theft of God's resources somewhere else, "robbing Peter to pay Paul." Very large scale investors realize quickly that they will happily settle for any non-zero rate of return in real wealth if it can be made self-running and sustainable. And, once they realize that and stop over-driving the engine, in fact they get their original goal because the whole system can now stabilize and stop burning up all the energy fighting with itself, with two different pistons firing at the same time in conflicting directions trying to rip apart the camshaft or engine block.

There is, in short, a "spiritual" solution to our economic problems, and by "our" I mean the full multi-level hierarchy of "us" from individuals to corporations to nations. It's a "win-win-win" solution, and the rich can stay rich and get richer while so does everyone else -- provided we attend to spiritual principles through-out at all levels.

It's also a non-zero sum game, a tap root into an infinite supply of spiritual energy of caring for each other's welfare, which goes up when the population goes up. If we could all realize the principle involved, and stop trying to out small sections of the engine for personal short-term gain, we would have so much output that everyone would have way more than they do now in the long-term.

One thing would be lost, and that is something we need to let go of - the intentional, conscious effort of some people to be better than, richer than their neighbors. We have to let go of the totally destructive mentality that "It is not enough that I win, everyone else must lose!" We have to let go of a proportional disparity of wealth as a goal of the system. It's a stupid goal, and left over from the days of massive unidirectional exploitation, where there was a sense that if the "peasants" ever got strong, they'd revolt and kill the elite. The flames are fanned by those who believe that marketing the idea of "being better than everyone else" will cause more products to be bought, and ultimately more prosperity and wealth to occur.

Our planet is finite, however, and we're getting near the limit. There is no way 6 billion people can burn resources at the same rate the citizens of the USA do without killing the planet, literally. The solution is not to stop everyone else from getting rich - it is to redefine "rich" so that it doesn't involve insane striving to get "better than" each other.

The economic power of honest compassion and caring is much stronger as a business model than the false solution of trying to run the world on greed and competition. Nothing in God's plan or the world is in the way of everyone being healthy and wealthy and safe from terrorist attacks, except our own stupid efforts to sub-optimize the engine we have here at our disposal.

I wish someone at the Santa Fe Institute, or some other think tank, could simulate this process and demonstrate convincingly, in secular terms that our national and international financial leaders could understand, that it could, in fact, work that way.

If every person on the planet had food, clothing, shelter, health care, and honest compassion from their neighbors, I think the wind would go right out of the sails of violent extremism. It's like looking at the tremendous drop in interpersonal violence as you drive the mile and cross the river from Detroit to Windsor, almost certainly due to the fact that Canada has a social safety net and the US does not.

Somehow, we are trying to power the USA workforce with terror, fear of death, fear of loss, fear that their "enemies" might get "stronger than them", fear of being unemployed -- on the implicit myth that nothing else is strong enough to get people motivated to power the wheels of commerce and wealth. That's a stupid, misguided, out-dated concept. 50 years of studies with "Theory Y", well documented by the USA's Ross School of Management, show consistently that caring, compassion, and sharing are, in fact, the basis for a much more powerful engine of profit, agility, sustainability, creativity, innovation, stability, etc.

Some very solid case-studies are available on the links from "Positive Deviance - Kim Cameron"
and the book "Making the Impossible Possible" is a must see. (The video of the book is here, if you have a high-speed link. (Nov 6, 2006) It's an hour but just spell-binding if you've ever tried to get a hostile, reluctant department to do an impossible task.
If you are experiencing difficulty viewing the video, please turn off your pop-up blocker and verify that you are using version 9 or greater of Windows Media Player.
) Many other videos on "Positive Organizational Scholarship" are there. Professor Cameron designed an approach for dealing with the cleanup of the nuclear waste mess at Rocky Flats, Colorado around what I'm terming "spiritual" principles. An effort viewed as "impossible", hopelessly locked into a management /labor dispute, estimated to take 70 years and cost $100 billion, was accomplished in 2 years using such principles.

The reason we have such social conflict and rising unemployment is that we're trying to make a defunct, broken model work when there is a better one available. It doesn't involve people giving up any of their wealth to get there, only their myths.



And, it is not some idealistic dreamer's fantasy that this can work , but well-documented studies by a well-respected School of Management. At this point, the problem seems to be one of inertia and persuading the older generation to let go of "solutions" that turn out not to scale up to global size, regardless how well they worked from 1900 to 1950.

This post "Virtue Drives the Bottom Line" has links to the serious management literature.

There's a lingering fear that this will lead to communism, or socialism, or some other ism that will force the wealthy to become poor, and lead to the workforce becoming lazy and stopping productive labor, and cause corporations to stop seeking efficient distribution of resources to meet social needs. I don't think that's the case, but some rigorous economic modeling of the ideas would really help make the case.

Repeating the summary - there is a way out of this mess we've gotten ourselves into. It involves using renewable spiritual power instead of oil to power our commerce. There is substantial hard-nosed evidence that this works, economically. It should be investigated further, cause, frankly, we're dying out here.


(Team crossing stream photo credit: Ollieda )

Photo credit: Amish barn raising by heyburn3.