Showing posts with label productivity. Show all posts
Showing posts with label productivity. Show all posts

Saturday, October 09, 2010

Will technology be our salvation?

Today's Wall Street Journal has an inteview with entrepreneur / investor Peter Thiel, subtitled "Technology = Salvation".   

I've written about this topic before, including the immediate prior post, linking to a dark humor YouTube video on "Technology in the Classroom",   comments on social media,    and on productivity gains from "Sharpening the Axe"

The area of need for technology is clear in my posts on  "Seriously, Why didn't we see it coming?" and "Hypnotized in high places."

The technology I'm talking about is not the type that T.S. Eliot warns us about, "systems so perfect that no one needs to be good" -- it is "socio-technology" -- the technology of making people work more productively together than they would working separately, or in the "parallel play" world of most office settings.

The first example that comes to mind is the Neanderthal activity called "a meeting", often mocked as "the acceptable alternative to work."      Another example is "the committee", a structuring of human activity with the curious property that adding more and more helping hands to the mix makes the outcome less and less helpful.


In terms of basic math or common sense,  since our problems grow at least as fast as the number of people in our world,  is a method of addressing those problems that utilizes people as resources, not liabilities, and also grows at least as fast as the number of people in the world.

Instead, we have a method of addressing problems that has flattened out only slightly above the capacity of a very bright single person,  albeit one with very strong , technology-enhanced muscles.   Sadly,  our technology has, by simple observation, done nothing to enhance vision, insight, and understanding of the world.  We have the paradoxical situation that GM executives are actually surprised that a rising price of gasoline might cause people to prefer cars that get better gas mileage.   It's not just GM -- the larger the organization, based on "Meetings" and "reporting",   the blinder it appears to be to actual reality on the ground. 

Even General Colin Powell has noted that he would tend to trust the opinion of a private on the ground at the site over the central War Room,  on whether a bridge existed or had just been blown up.

The technology we need then,  to dramatically get back on the productivity increase curve, is technology that creates a work structure where adding people to the decision-making group improves the decisions that come out of it.  In math or basic computer science algorithm terms, we need a process whereby N+1 people make better decisions than N people, for any N.

Theory Y management and mindfulness get us much of the way there, but, harking back to TS Eliot's wisdom, we expect to run into the equivalent of the sound barrier -- a wall at which humans who arrive with the intent of fighting each other cannot pass without setting aside their "differences" in the consultation process.

Can technology help us with that transition?  This is not about "Powerpoint", or other ways to shout at each other more loudly -- it is about socio-technology that helps us calm our anxieties,  touch our better selves, and honestly seek out win-win solutions together.

For this, we need to leap to the next level of computing -- from processing "contents" to processing "contexts". 
 In other words,  we need assistance not in dealing with the complexity of details within a particular frame of reference or viewpoint,  but in dealing with how those contents and available solutions appear to change, based on the framework or viewpoint that form the context for those detail.s.

The reason is that there is a huge amount of important stuff buried in the tacit relationship between the details we are seeing, and the reference frame that gives specific meaning to those details.



Meetings at which people simply continue to assert loudly their details and which dots form an "obvious straight line when connected" with others doing the same, but from different viewpoints, will only generate anger and confusion.    It is not the details that are the problem -- it is that we have failed to adjust in a rational way for the differing perspectives  and frames that are invisibly but critically attached to those details.

This is where the next breakthrough in productivity will arise - in solving this problem.
And this is where I see the power of virtual worlds, such as Linden Labs "Second Life" coming into play, becuase, there, it is possible to shift the entire visible context of a meeting in a keystroke.

That means that we have a way to get our contexts out of our heads into a space where we can compare and contrast them, and understand how much our differences are due to different frames, not different data.

More on this in a later post.

Wade





























 

Sunday, October 04, 2009

Wanted - Leadership on jobs? Ok, here you go!



The New York Times has an editorial today titled "Leadership on jobs".

In part that article says:

September was ... the longest unbroken stretch of losses since record-keeping began in 1939 — ... And that understates the damage. ..

The unemployment rate for September ... also understates the damage. It would have been higher but for the fact that 571,000 people dropped out of the work force last month — in general, it’s assumed, because they’ve despaired of finding work. If they had kept looking, they would have been counted as unemployed.

The combination of a rising unemployment rate and a quickening pace of labor-force dropouts is especially worrisome. ... For adult men, who have been particularly hard hit by job loss in this recession, the employment rate fell to ... its lowest level since the government began keeping track ....
===
And for adult African American men, the odds of finding a job that justifies staying in school are now effectively zero.

The Times continues

====

A shrinking labor force represents a tremendous waste of talent and potential, a loss of value that will not be entirely retrievable. Widespread joblessness among men is particularly devastating for the economy and many families, because men tend to earn more than women and to have jobs offering health insurance.

To make matters worse, unemployment among men and women is proving relentless. ...over a third have been out of work for ..., the highest percentage of long-term unemployment on record. By the end of the year, benefits will expire for more than one million unemployed workers. ...

===

and finally

====

The real work, however, lies ahead. Economic recovery will not automatically replace the jobs that have been lost so far in this recession. Nor will higher levels of learning and skill — necessary as they are — magically create jobs, especially in the numbers that are needed.

... Congress and the administration also have not done enough to directly create jobs.

==

OK. I agree that a lack of jobs is a serious problem, and finding a way for the unemployed to continue to eat and pay the rent without resorting to a life of crime is an urgent need and a moral imperative.

BUT, at the same time, we also need to look at the problem that most of the "jobs" that ARE out there are walking disasters that justify their own Dilbert cartoon strip. People show up for "work", mess around all day, have depressing and incredibly hostile "meetings", get paid and go home. During the day they sort of "follow orders" that make no sense, working on projects or products that have no future, in a sort of simulation of actual productive work. Everyone knows its just a matter of time until the company folds and the new pink slip arrives, and most of their energy is spent either trying to figure out what their next job will be, or doing their best to destroy the work of those around them so maybe those people will get laid off FIRST as times get rough and there is more and more "work" for fewer and fewer people to do. Meanwhile, upper management appears to have lost all contact with reality, as well as their own imperative to actually "show up" for "work". There seems to be no relationship between ultimate survival of the firm, or actually delivering quality goods and services to actual paying customers that meet actual needs, and the tasks that fill each day.

How bad is it? In white collar offices, the phrase "I'm going home so I can get some work done" is commonplace and makes perfect sense -- because the American "workplace" is the LAST place on earth where actually useful, productive work can be carried out.

Tragically, this is NOT a cartoon strip. Here's the truth -- if the government expends huge resources to create MORE "jobs" like these, it will only complete the task of destroying the entire American productive engine. In the long run, unless we are actually creatively producing goods and services that meet important needs, we will all go out of business.
The shattered dreams of those without jobs only masks the shattered dreams of those WITH jobs, that they might do something meaningful with their lives, not just claw and fight to survive one more day on a sinking ship that everyone keeps on pretending is floating.
The workplace continues to be a haven for "workplace abuse", a parallel to domestic abuse. It is not unusual for a boss to feel he has the right, if not the obligation, to yell at, cut down, and humiliate the "workers". It is not unusual for a boss to demand over and over that people "work harder" while having no accountability for the work making any sense or being efficient or effective. And, as the staff is cut even more to make it more "lean", it is not unusual to demand that workers give up evenings and weekends to deal with crises that could have been avoided if management had done its job and planned better or even with compassion.

So the workplace is depressing, and worse than simply non-productive -- it is as one person described it to me, a "life-sucking" world that produces sham goods and services at a tremendous cost in human suffering, depression, anxiety, and associated illnesses such as obesity and diabetes. It's only a miracle that there is as little visible workplace blow-back violence as there is, and I suspect that is largely due to the fact that the most psychologically abused workers are in such a state of hopeless helplessness that they can't even get organized to fight back. They are told to stop complaining and "be glad you HAVE a job!"

At the same time, there are now some great examples of what human beings can do together in totally different contexts. Highly productive, energizing, creative work can be done, with an actual joy in doing it. Some people look forward to "going to work" and spending the day slaying dragons with their co-workers in victory after victory.

This is not simply "icing" on a cake. In my own reading of things, the whole reason "the economy" is in trouble, and shedding "jobs" and entire companies if not entire industries, is that that pruning of dead wood is a healthy response of the national body to this disgusting and useless pretense of work. Also, it seems to me, that if THIS problem of pretend creation of wealth is not addressed, it's not just companies, but entire COUNTRIES, that will be pruned from the global body.
This is, at the core, an economic downstream effect of a spiritual problem -- we've lost our bearings as to why we are here, and what we should be doing while we are alive.
There is no way, in my reading of this, that people can simply create "more jobs" or "better paying jobs with better benefits" unless the question is addressed of what the heck kind of task all those "person-hours" are dedicated to accomplishing. More, better paying jobs is a downstream effect that will arrive AFTER we focus our collective national person-hours on the RIGHT tasks, not this collection of socially meaningless, and valueless, goals and objectives.''

The efforts the collective national workforce are putting out are not valued, precisely because they don't justify a high value, and are, in face valueless.
The erosion of jobs, companies, and at the rate we're going, entire cultures and countries, only reflects this loss of direction and lack of an uplifting focus on a long-term spiritual level.
We need jobs, yes, but we need jobs that produce, as output, sustainable improvements in our society, and, that are produced by creating vital environments, full of life and vitality and mutual support and encouragement, where people help each other focus on and be caught up in the immense joy of working productively on important issues, and succeeding at overcoming obstacles in getting there.

We are essentially attempting to power our "economy" by running on our starter engines, instead of utilizing our true capacity for enormously productive work that we are born with -- our capacity to plug into a community of others and find ourselves mobilized, motivated, energized, and empowered as the full creative life-generating power of the universe finds a channel through us to others and flows through that channel.

We have it entirely backwards. Humans can't build an economy, and then, when that is in place, move up Maslow's Hierarchy to start working on a community. We need the community first and the purpose and empowering engine to float the economy.
That is not something that will come "later", in some way, "after we get jobs at all." Where there is no spirit, there shall be no life, to paraphrase T.S. Eliot, paraphrasing the Bible. What we HAVE is dry, lifeless bones, where the wind blows across empty fields, with the plow abandoned across the furrow, to further paraphrase TSE, "our lives unwelcome, our deaths unmentioned in the Times."

Eliot saw exactly this during the last great world-wide depression. Here's a section from his poem "Choruses from the Rock." What's crucial is not that he saw the problem, but that he also saw, through the symptoms, what the actual underlying problem was, and therefore how to address it and fix it.

After 50 years or so of pondering this question, I agree with him. Here's a few snippets of that poem, slightly rearranged. This was written in 1934.

But you, have you built well,
that you now sit helpless in a ruined house?
Where many are born to idleness,
to frittered lives and squalid deaths,
embittered scorn in honey-less hives?
What life have you if you have not life together?
There is no life that is not in community,
And no community not lived in praise of GOD.

And now you live dispersed on ribbon roads,
And no man knows or cares who is his neighbor,
Unless his neighbor makes too much disturbance.

Will you leave my people forgetful and forgotten
To idleness, labor, and delirious stupor?
In a street of scattered brick where the goat climbs,
Where My Word is unspoken.

And the wind shall say: "Here were decent godless people:
Their only monument the asphalt road
And a thousand lost golf balls.

We build in vain unless the LORD build with us.
Can you keep the City that the LORD keeps not with you?
A thousand policemen directing the traffic
Cannot tell you why you come or where you go.

When the Stranger says: 'What is the meaning of this city?'
Do you huddle close together because you love each other?'
What will you answer? 'We all dwell together
To make money from each other'? or 'This is a community'?

O weariness of men who turn from GOD
To the grandeur of your mind and the glory of your action...
Engaged in devising the perfect refrigerator.

Though you forget the way to the Temple,
There is one who remembers the way to your door:
Life you may evade, but Death you shall not.


A larger section of that poem, which I posted in October, 2007 when the Michigan state government shut down briefly, being unable to come up with a budget, is here.

The entire poem is difficult to find on-line, and there are many postings of small portions of it which give no indication that there are parts missing. But, I did find it in images so you can read it. The whole poem can be found here, along with most of the rest of Eliot's poems.

Eliot carries his thoughts into a Christian reverie, but don't be put off by that if you are not Christian -- there is nothing in the core thought that is not really universal, and could equally well be a Moslem or Jewish or Hindu reconnection with the spirit of life that animates this planet, and is willing to animate us, if we only turn to it and let that happen.

(Side-bar: I'm not sure that atheists, regardless how well intended or well educated, can connect with this type of wireless broadcast power to make it through the day. Looking at how "collegial" most university campuses tend to be among educated, atheistic faculty and scientists, there is little evidence that "community" is a driving value, or a sufficient reason to rise above petty squabbles or let go of long-standing bitter grudges. The drive to compete and noticeable sag in energy and increase in green envy when someone ELSE succeeds or looks good is not a strong sign of an academic "community". )

This poem is worth reading and rereading. The "new bricks" reference is what inspired the name of this weblog, by the way, and is in the hopeful section of the poem,

Yet nothing is impossible, nothing,
to men of faith and conviction.
Let us therefore make perfect our will.
O GOD, help us.

The soul of Man must quicken to creation.
Out of the formless stone,
when the artist united himself with stone,
Spring always new forms of life.

The LORD who created must wish us to create
And employ our creation again in His service.

The lights fade; in the semi-darkness
the voices of the WORKMEN
are heard chanting.

In the vacant places
We will build with new bricks
There are hands and machines
and clay for new brick
and lime for new mortar.

Where the bricks are fallen
We will build with new stone

Where the beams are rotten
We will build with new timbers

Where the Word is unspoken
We will build with new speech

There is work together
A Church for all
And a job for each
Every man to his work.

THIS is ultimately what "learning organizations" and "positive deviance" are about -- envisioning meaning and plugging into the resultant power to build new life, if we can break our eyes away from death and open our hearts to the joyous creation of life in the face of all odds.

Wade

Wednesday, November 12, 2008

What about GM?

Toyota has a track record of taking over totally dysfunctional GM plants and making them functional by just changing management, with same unions, same facilities, same labor, same equipment. See history of NUMMI in Fremont, CA, going from GM's worst plant to the best in one year.

references:

Becoming Lean , Jeffrey Liker, page 62-63
http://books.google.com...

Stop Rising Healthcare Costs Using Toyota Lean Production Methods

By Robert Chalice (page 53)


http://books.google.com...

There may be no reason to lose the jobs, plants, or contracts.

Actually, what changed was not just management, but the whole underlying philosophy on which the plant was managed, which is the crucial change.

Chalice cites these factors as the new "five core values: teamwork, equity, involvement, mutual trust and respect, and safety."

In short, workers were treated as first class partners in the plant, not as some kind of "asset" to be "managed" and "controlled." They were listened to. They were respected.

Yes, that does make all the difference, in automobiles, as Liker points out, or in hospitals, as Chalice points out, supported by the Keystone study of John's Hopkins Dr. Peter Pronovost in Michigan, showing that when nurses were actually listened to by doctors, patients were significantly better off and had better outcomes.

Gasp. I took Dr. Pronovost's class in Patient Safety last year, and, yes, it really is that "simple." Culture drives safety and productivity. Culture drives the bottom line, not technology.

If you want things to work, you have to learn about human beings, and culture, and work within the constraints that puts on you. Humans are not machines and work way better than machines if allowed to (McGreggor's Theory Y), or way worse than machines if forced to (Theory X).

It's the job of the stockholders and stakeholders to realize that, and put management in place that will support the work force instead of trying to exploit it.

Period.